Privacy Policy
At Toma Fashion, we are committed to protecting your privacy and ensuring the security of your personal information. When you shop with us, we may collect details such as your full name, email address, phone number, shipping address, and payment information to process your orders efficiently, provide personalized customer support, and enhance your shopping experience. We use industry-standard encryption and security protocols to safeguard your data, ensuring it is stored securely and protected from unauthorized access.
Your information will never be shared, sold, or disclosed to third parties without your explicit consent, except in cases where it is required to comply with legal obligations or to facilitate order fulfillment (e.g., sharing your address with trusted shipping partners). We may also use anonymized data to analyze trends and improve our services, but this will never include personally identifiable information. If you have any questions about how your data is handled or wish to request access, correction, or deletion of your information, please reach out to us at info@toma.fashion. For more details, visit our website at www.toma.fashion.
Refund Policy
At Toma Fashion, we strive to ensure your satisfaction with every purchase. To provide transparency and clarity, we have outlined our refund and return policy as follows:
- Order Inspection at Delivery: Upon receiving your order, you are encouraged to inspect the items in the presence of the delivery representative. If you notice any issues, such as damaged products, incorrect items, or manufacturing defects, you may return the order immediately with the delivery representative. In such cases, you will only be responsible for covering the shipping cost, and no additional fees will apply for the return.
- Post-Delivery Policy: Once you have accepted and received the order, we regret to inform you that no exchanges or returns will be accepted under any circumstances. This policy is in place to maintain fairness and efficiency in our operations. We kindly ask you to carefully review your order upon delivery to ensure it meets your expectations.
For any questions or assistance regarding our refund policy, please contact our customer support team at info@toma.fashion or visit www.toma.fashion for more information.
Contact Us
We value open communication with our customers and are here to assist you with any inquiries, concerns, or feedback. You can reach us through the following channels:
- Phone: +201281844441 (Available during business hours for immediate assistance)
- Email: info@toma.fashion (We aim to respond to all inquiries within 24-48 hours)
- Physical Address: Glory Mall, October City, Egypt
- Website: www.toma.fashion (Explore our latest collections, track your orders, or get in touch through our online contact form)
Our dedicated customer service team is committed to providing prompt and helpful support to ensure a seamless shopping experience. Whether you have questions about your order, need help with sizing, or want to learn more about our products, we’re just a call or email away!
Available Payment Methods
To make your shopping experience as convenient as possible, Toma Fashion offers a variety of secure and flexible payment options. You can choose the method that best suits your needs:
- Valu: Enjoy the flexibility of paying in installments through Valu, making your purchases more affordable over time.
- Premium Card: Use your Premium Card for quick and secure transactions.
- Bank Installments: We partner with select banks to offer installment plans, allowing you to spread the cost of your purchase over several months. Contact your bank for eligibility and terms.
- Visa Online: Pay securely using your Visa card through our encrypted online payment gateway.
- Digital Wallet: We support payments via InstaPay accounts for fast and hassle-free transactions.
All payments are processed through secure systems to ensure your financial information remains protected. For more details on our payment options or assistance with transactions, please visit www.toma.fashion or contact us at info@toma.fashion.
