Refund Policy

At Toma Fashion, we are dedicated to ensuring your satisfaction with every purchase. Our refund policy is designed to provide clarity and fairness, allowing you to shop with confidence. Please review the details below to understand our procedures for returns and refunds. For additional information or assistance, visit www.toma.fashion or contact our customer support team at egyptbag@gmail.com.

Inspection at Delivery

We encourage all customers to carefully inspect their orders upon delivery in the presence of the delivery representative. If you identify any issues with your order—such as damaged items, incorrect products, or manufacturing defects—you may return the order immediately to the delivery representative. In such cases, you will only be responsible for covering the shipping cost associated with the return. No additional fees will apply, and we will process the return promptly to address the issue, whether through a refund or replacement, based on your preference and product availability.

Post-Delivery Policy

Once you have accepted and signed for your order, we regret to inform you that no exchanges or returns will be accepted under any circumstances. This policy ensures the efficiency of our operations and maintains fairness for all customers. To avoid any inconvenience, we kindly ask you to thoroughly check your order at the time of delivery to confirm it meets your expectations regarding size, color, condition, and accuracy.

How to Initiate a Return

If an issue is identified during delivery, please notify the delivery representative immediately and document the issue (e.g., take photos of any damage or discrepancies). You can also contact our customer support team within 24 hours of delivery at egyptbag@gmail.com or by calling +201118119996 to report the issue and initiate the return process. Please provide your order number and a brief description of the problem to help us resolve it quickly.

Refunds Processing

For approved returns (during delivery inspection), refunds will be processed to your original payment method within 5-7 business days after we receive the returned items, provided they are in their original condition. The shipping cost paid for the return will not be refunded. You will be notified via email once the refund is processed. If you have any concerns about your refund, please reach out to us at egyptbag@gmail.com.

Exceptions

In rare cases, such as receiving a defective or incorrect item due to an error on our part, we will work with you to resolve the issue promptly. Please contact us immediately to discuss available options, which may include a replacement or store credit, subject to product availability.

Contact Us

If you have any questions about our refund policy or need assistance with an order, our customer service team is here to help. You can reach us at:

We value your trust in Toma Fashion and are committed to making your shopping experience seamless and enjoyable. Thank you for choosing us!